Privacy Policy
At Tandancia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place orders, or use our services. You are using and browsing our website that means, you agree to the collection and use of information according to this this Privacy Policy.
- INFORMATION WE COLLECT
We may collect the following types of personal information:
Personal Information
- Full name
- Email address
- Phone number
- Delivery and billing address
- Payment information
- Order history
Communication Information
- Messages sent through WhatsApp, email, contact forms, or customer support
- HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order updates and delivery notifications
- Improve our website, products, and services
- Prevent fraud and unauthorized activity
- Respond to customer inquiries
- Offer promotions, discounts, or service updates (if permitted)
- DELIVERY AND COMMUNICATION
To provide smooth delivery services, we may contact customers through:
- SMS/message
- Phone calls
These communications may include:
- Order confirmations
- Delivery updates
- Pickup notifications
- Customer support messages
- PAYMENT INFORMATION
We use secure payment systems and third-party payment providers to process transactions.
Payment processing is handled through secure and trusted payment providers.
Cash on delivery/payment options may also be available.
- COOKIES AND TRACKING TECHNOLOGIES
We may use cookies and similar tracking technologies on our website to:
- Improve user experience
- Remember customer preferences
- Analyze website traffic and performance
- Support website functionality
You can control or manage your cookie preferences at any time through your browser settings.
- SHARING OF INFORMATION
We do not sell or rent your personal information to third parties.
We may share information only with:
- Delivery and logistics partners
- Payment service providers
- Technical service providers
- Legal authorities when required by law
All third parties are expected to protect your information responsibly.
- DATA SECURITY
We take reasonable security measures to protect your personal information from:
- Unauthorized access
- Misuse
- Loss
- Disclosure
- Alteration
While we take appropriate security measures to protect your information, no online platform or system can guarantee complete security at all times.
- YOUR RIGHTS
Under applicable laws, including GDPR in the European Union, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- Request data portability
- Object to certain processing activities
You may contact us regarding any privacy-related requests.
- DATA RETENTION
We retain personal information only for as long as necessary to:
- Provide services
- Complete transactions
- Meet legal obligations
- Resolve disputes
- Enforce agreements
- THIRD-PARTY LINKS
Our website may include links to third-party websites or services. Please note that we are not responsible for the content, policies, or privacy practices of those external websites. We encourage users to review the privacy policies of any third-party websites they visit.
- CHILDREN’S PRIVACY
Our services are not intended for children under the age required by applicable law. We do not intentionally collect, store, or process personal information from children without appropriate parental or legal guardian consent.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with immediate effect.
- CONTACT INFORMATION
If you have questions about this Privacy Policy or your personal data, please contact us:
Tandancia Support Team
Email: tandancia2026@gmail.com