Terms & Conditions – Tandancia

This website is operated by Tandancia. Throughout the site, the terms “we”, “us”, and “our” refer to Tandancia. Tandancia offers this website, including all information, products, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including additional terms, conditions, and policies referenced herein. These Terms apply to all users of the site, including customers, browsers, merchants, vendors, and contributors of content.

We are requesting you to read the terms and conditions before using this site. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to follow the terms and conditions, you may not get any access or use any services. Any new features, products and tools added to the store shall also be considered to these terms.

Online Store Terms

  • By using this site, you confirm that you are at least the age of majority in your country or have permission from a parent or guardian.
  • You may not use our products or services for any unlawful or unauthorized purpose, nor violate any laws in your jurisdiction, including copyright laws.
  • You must not transmit viruses, malware, or any harmful code through our website.
  • Any violation of these Terms may result in termination of your access to our services.

General Conditions

  • We reserve the right to refuse service to anyone at any time for any reason.
  • You understand that your content (excluding payment information) may be transferred over various networks and adapted to technical requirements.
  • You agree not to reproduce, duplicate, copy, resell, or exploit any portion of the Service without written permission from us.

Products and Services

Tandancia offers Asian and European grocery products, accessories, daily essential goods, household products, and basic electrical and electronic items. Certain products may only be available online and may have limited quantities. We make every effort to display product images and colors accurately, but we cannot guarantee that your device display will show colors exactly as they appear.

We reserve the right to:

  • Limit product quantities.
  • Refuse or cancel orders.
  • Modify or discontinue products without notice.
  • Change prices at any time.

Delivery Services

We provide:

  • Home delivery.
  • Pickup point collection.
  • Special quick delivery for tourists and urgent orders.

Delivery times generally range from 1 hour to 48 hours or more, depending on product availability, delivery location, order volume, and operational conditions. For pickup orders, customers may receive notifications via WhatsApp, SMS/message, or email when the order is ready for collection. Free delivery may be available for qualifying orders according to our delivery policy.

Billing and Account Information

  • You agree to provide accurate, current, and complete information for all purchases made through our website.
  • We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, resale, or misuse.
  • If we change or cancel an order, we may contact you using the email address or phone number provided during checkout.

Payments

We may offer multiple payment methods, including online payment methods and cash on delivery/hand delivery options. All payments must be completed according to the selected payment method.

Returns and Refunds

Returns and refunds are subject to our Return Policy. Certain products, including perishable grocery items, opened products, or hygiene-related items, may not be eligible for return or exchange unless damaged or incorrect upon delivery. Customers should inspect products upon receiving the order and contact us promptly regarding any issues.

Third-Party Services and Links

  • Our website may contain links to third-party websites or services.
  • We are not responsible for the content, accuracy, or practices of third-party websites.
  • Use of third-party services is at your own risk.

User Comments and Feedback

  • If you submit comments, suggestions, reviews, or feedback, you agree that we may use, edit, publish, or distribute them without restriction.
  • You agree not to submit unlawful, abusive, false, or offensive content.

Personal Information

  • Your submission of personal information through the website is governed by our Privacy Policy.
  • We are committed to protecting customer information according to applicable laws in Portugal and the European Union, including GDPR requirements.

Errors and Inaccuracies

  • Occasionally there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, delivery times, or availability.
  • We reserve the right to correct errors and update information at any time without prior notice.

Prohibited Uses

You are prohibited from using the website:

  • For unlawful purposes or to violate laws or regulations.
  • To spread harmful software or collect personal information unlawfully.
  • To harass, abuse, or discriminate against others.
  • To interfere with website security or operations.

Violation of these rules may result in termination of access to our services.

Disclaimer of Warranties and Limitation of Liability

  • We do not guarantee uninterrupted, secure, or error-free service.
  • All products and services are provided “as is” and “as available” without warranties unless required by law.
  • Tandancia shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website, services, or products.

Indemnification

You agree to indemnify and hold harmless Tandancia, its owners, employees, partners, and affiliates from any claim arising from your breach of these Terms or misuse of the Service.

Governing Law

These Terms and Conditions shall be governed by and interpreted according to the laws of Portugal and applicable European Union regulations.

Changes to Terms

We reserve the right to update or modify these Terms at any time by posting changes on our website.

Continued use of the website after updates constitutes acceptance of the revised Terms.